Frequently Asked Questions
Select a question below to reveal the answer
A. PSDs are protected by the Americans with Disabilities Act (ADA) and by the Fair Housing Amendments Act & Air Carrier Access Act.
A. Typically, a dog needs at least 120 hours of training throughout their lifetime to master Service Dog tasks and pass the public access test. This is to ensure the safety of not only the handler and dog but the general public as well. But every dog learns at their own pace.
A. Training Cancellations - Dog owners are required to provide a minimum of 24 hours’ notice prior to the start of a scheduled training session if they wish to cancel and reschedule. Failure to do so will result in a rescheduling fee.
In-Person Training Sessions: Rescheduling and/or cancellations within 24 hours of your scheduled session will result in a $35 rescheduling fee; if it is within 4 hours of your scheduled session, a $70 rescheduling fee will apply.
For Virtual Training Sessions and cancellations within 24 hours of your scheduled session will result in a $20 rescheduling fee.
Refunds for Dog Training Sessions may be requested for any unused dog training sessions (whether virtual or in-person) within 30 days from the purchase date.
A. Refunds for Online Courses:
General Eligibility: Refunds for online courses are available within 30 days of purchase unless otherwise stated at the time of transaction.
Full Refund: Courses that have not been started are eligible for a full refund within the 30-day window.
Pro-Rata Refund: Started courses are subject to pro-rata refunds within the 30-day window, based on progress:
Example: A 60% refund for completing four out of ten lessons, and a 30% refund for completing seven out of ten..
All refund requests must be initiated within 30 days of purchase. Approved refunds are processed within 10 business days. Please contact our support team at [email protected] for assistance or questions.
For more information visit: Refund Policy.
A. All of our trainers have multiple years of experience, and most have some "alphabet soup" after their names - CBCC-KA (Certified Behavior Consultant Canine – Knowledge Assessed), AKC CGC (AKC Canine Good Citizen), CPDT-KA (Certified Professional Dog Trainer - Knowledge Assessed), APDT (Association of Professional Dog Trainers), etc.
A. Each dog you’re training must be enrolled themselves. They will each receive their own certificate upon graduation!
A. After submission and grading of the final exam, and all required PAT videos, a digital copy will be sent within 48 hours. Please note that Dog Academy may request additional information before grading your final exam, if applicable.
A. The full training course, a clicker for positive reinforcement training, and a certificate of completion.
A. Typical shipping is 7-10 business days.
A. Upon successful course completion, your dog will receive a printable certificate.
A. USA, Canada, the European Union (28 countries), and most of the UK.
A. Our courses are significantly less expensive than in-person trainers. Depending on the course, prices range from $29 to $349, and the cost includes any certifications.
A. Anyone who has been diagnosed with a mental illness by a licensed mental health professional.
A. There is no legal requirement for a service dog to be certified. However, a training certification can help avoid disputes and confrontations with landlords, business owners, airlines, and employers.
A. Our courses are designed to be accessible to everyone. Even if this is your very first time working with a dog, the lessons are both comprehensive and easy-to-follow. Plus, we have additional learning materials to make training easier.
A. Our instructors are based in the United States of America, and are educated in the laws and procedures surrounding Service Dogs and their access.
A. The videos are located within the course. Some chapters do not include instructional videos while other chapters do.
A. As soon as you purchase your course! That’s right; there is no waiting. Once you have purchased your course, you can begin training immediately. However, the training clicker will take 5-8 business days to arrive.
A. PSDs are protected by the Americans with Disabilities Act (ADA) and by the Fair Housing Amendments Act & Air Carrier Access Act. This means they can go anywhere their handler goes as long as it does not cause a threat to the PSD’s safety.
A. You. That’s right! You will be training your dog with guidance from our program and our skilled instructors.
A. All training services are provided by DogAcademy.org.
